Data Deletion

When you connect a Facebook Page or an Instagram account to Naltbox, we store: the ID and name of the connected account, the access token (encrypted), the messages and comments exchanged, and basic contact profile data (display name, profile picture, app-scoped identifier).

1. 1Log in to Facebook and go to Settings & Privacy > Settings.
2. 2Select Apps and Websites.
3. 3Find Naltbox in the list and click Remove.
4. 4Confirm removal. This immediately revokes our access to your account.

Removing the app stops all further syncing. To also delete the data already stored in Naltbox, follow Option 2 or Option 3.

1. 1Sign in to Naltbox.
2. 2Go to Settings > Integrations.
3. 3Select Facebook or Instagram and click Disconnect.

Disconnecting deletes the access tokens immediately and stops new messages and comments from being received. Existing conversations stay in the inbox until you delete them or the workspace is closed.

Send an email to info@naltik.com with the subject "Data deletion request" and include:

• The name and email address you registered with in Naltbox.
• The name of the connected Facebook Page or Instagram account.
• What you want deleted: one channel's data, all conversations, or the entire workspace and account.

We verify your identity and complete the request within 30 calendar days. We send you an email confirmation once deletion is done.

If you want everything removed, request workspace closure at info@naltik.com. This deletes the account, memberships, contacts, conversations, comments, tags, notes, integrations and uploaded files.

If you messaged a business that uses Naltbox and want your messages deleted, that business is the controller of the data. Contact the business directly, or write to info@naltik.com and we will forward your request to them within the legal deadlines.

• Deleted from live systems: tokens, conversations, messages, comments, contacts, notes, tags and related files.
• Encrypted backups rotate and are fully replaced within 35 days.
• We may retain minimal data where the law requires it, for example billing or audit records, plus anonymised data that no longer identifies you.
• Messages also exist on Facebook or Instagram; deleting them in Naltbox does not remove them from Meta's platforms.

For any question about data deletion write to info@naltik.com. We respond within 30 days.