Terms of Service

By creating an account or using Naltbox you accept these Terms of Service. If you use them on behalf of a company, you confirm that you are authorised to bind that company. If you do not accept these terms, do not use the service.

Naltbox is a multi-tenant platform that brings Facebook and Instagram messages and comments into a single inbox, with conversation assignment, tagging, internal notes, analytics and commerce integrations. Features may be added, changed or removed over time.

• Each workspace has exactly one active OWNER, who holds ultimate responsibility for it.
• You are responsible for keeping your credentials confidential and for all activity under your account.
• You must notify us immediately of any unauthorised use.
• The information you provide at registration must be accurate and kept up to date.

You agree not to use Naltbox to:

• Send spam, unsolicited bulk messages or anything violating Meta's messaging policies.
• Distribute unlawful, deceptive, abusive or infringing content.
• Attempt unauthorised access, run unauthorised penetration tests, or defeat workspace isolation.
• Reverse engineer, copy or resell the platform without written permission.
• Place excessive load that harms service stability for other users.

You are responsible for the content of the messages you send to your customers and for complying with consumer protection and data protection law.

Naltbox depends on official third-party APIs such as Meta and WooCommerce. Your use of them is also governed by those platforms' terms. Changes, restrictions or outages on their side may affect functionality and are outside our control.

• AI features are optional and are enabled explicitly by you.
• AI-generated replies may be inaccurate or inappropriate; you remain responsible for every message sent to your customer.
• If you enable automatic sending, you accept that messages go out without human review and that you are accountable for them.
• Human oversight is recommended, especially for pricing, availability and contractual commitments.

You remain the owner of the data you upload or that arrives in your workspace. We process it solely to provide the service, as described in the Privacy Policy. You warrant that you have a legal basis for processing your customers' data inside the platform.

The platform, its code, design, brand and documentation belong to Naltbox and are protected by intellectual property law. You receive a limited, non-exclusive, non-transferable licence to use the service for the duration of your subscription.

If your workspace uses a paid plan, the fees, billing cycle and usage limits are communicated before activation. Non-payment may result in restriction or suspension of access. Price changes are announced in advance.

We aim to provide a stable service but do not guarantee uninterrupted operation. We may perform planned maintenance, announced where possible, as well as urgent security work.

• You may close your account or workspace at any time.
• We may suspend or terminate access in case of breach of these terms, security risk or legal requirement.
• After termination, data is deleted according to the periods set out in the Privacy Policy.

The service is provided "as is" and "as available", without express or implied warranties of fitness for a particular purpose, accuracy of automatically generated content, or uninterrupted operation.

To the maximum extent permitted by law, Naltbox is not liable for indirect damages, lost profits, lost customers or data loss arising from use of the service. Our total liability is limited to the amount you paid for the service in the preceding twelve months.

You agree to indemnify us against third-party claims arising from your unlawful use of the service or from content you send through it.

We may update these terms. For material changes we give advance notice by email or inside the platform. Continued use after the effective date means you accept them.

These terms are governed by the laws of the Republic of Albania. Disputes are first addressed amicably; failing that, the courts of Tirana have jurisdiction.

Questions about these terms: info@naltik.com.