Every customer conversation, in a single inbox
Naltbox brings Messenger, Instagram Direct and your page comments into one dashboard where the whole team works together — with assignment, tags, internal notes and AI assistance.
No setup fee. Connecting a Page takes a few minutes.
- EElira K.2 min
Do you have this one in size 39?
Instagram DM - AArdit M.11 min
How much is delivery to Durrës?
Messenger - SSara B.34 min
Love it! Where can I order?
Comment · Instagram - KKlodian H.1 h
Thanks, the order arrived today.
Messenger
AI: suggested reply ready
Conversations get lost when the inbox is scattered
Some customers write on Messenger, some on Instagram, others comment under a post. Without one place to work, messages go unanswered and nobody knows who picked what up.
- Two or three people opening the same inbox from their own phones
- Comments under posts forgotten entirely
- No one really knows how fast the team replies
Everything a support team actually needs
Built for high-volume daily work, not for a demo.
Unified inbox
Messenger, Instagram Direct and comments from both platforms in one list, filtered by channel, status and agent.
Team and roles
Assign a conversation to an agent, move it through Open / Pending / Closed, and control who can do what with OWNER, ADMIN and AGENT roles.
AI assistant
Reply suggestions grounded in your products and the conversation history, with automatic replies you switch on only where you want them.
Tags and notes
Classify conversations by case and leave internal notes only your team sees — never the customer.
Real analytics
First response time, average response time, daily volume and per-agent performance.
Scheduled posts
Prepare the image and caption, pick a time, and let Naltbox publish to Facebook and Instagram.
From first idea to your next post
Create campaign visuals with Naltbox’s built-in photo editor, right in your browser. Edit your image, add your message, and use it in your next post.
- Build designs with layers, text and shapes
- Refine images with cropping, brushes, filters and adjustments
- Export your image or use it in a scheduled post
From zero to a shared inbox in three steps
No developers, no server install.
- 1
Create your workspace
Sign up, name your company and invite colleagues by email.
- 2
Connect Facebook and Instagram
Log in with Facebook, pick the Pages you manage and grant access. Tokens are stored encrypted.
- 3
Start replying
Messages and comments land in the inbox in real time. Assign, tag, reply.
Sell straight from the chat
Connect your WooCommerce store and the assistant finds the product, gives the price and the link inside the conversation — then collects the order details and records the order, without leaving the inbox.
See how it works- Answers on price, availability and product details
- Orders created from the conversation itself, with the items that were offered
- Order statuses tracked from the same dashboard
Built for real customer data
Security and isolation between companies are not extras — they are the product.
Official Meta APIs only
No scraping, no browser automation, no unofficial APIs. Compliant with the Meta Platform Terms.
Encrypted tokens
Access tokens are stored encrypted and never appear in the interface or in logs.
Full tenant isolation
Every request is checked against your workspace. One company’s data never reaches another.
Auditing and control
Significant actions are logged and roles are enforced in the backend, not just in the interface.
Simple pricing, no surprises
Three plans for teams of any size, switchable at any time.
From €43/month
See the plansReady to try it on your own case?
Create your workspace and connect your first Page today, or write to us for a 20-minute demo.